Our Commitment to Your Privacy

Welcome! Before we begin our coaching journey together, it’s important that you understand how we handle your personal information. This notice explains what data we collect, why we collect it, and how we keep it safe. Our goal is to be completely transparent and to respect your privacy at every step.

This notice is designed to comply with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Who We Are and How to Contact Us

The “data controller “ for our company is Mr Syed Sheik. He is responsible for deciding how your personal data is used.

If you have any questions about this notice or your data, you can contact him at:

Mr Syed Sheik, RDB Health Frontiers Pvt Ltd, drsheik@rdbhealth.com

2. The Information We Collect

To provide you with effective coaching, we may collect the following information:

1. Contact Information: Your name, email address, and phone number.
2. Session Information: Notes from our coaching sessions. These are to help us keep track of our progress and are always treated with the strictest confidence.
3. Financial Information: If you pay for coaching services, we will collect necessary billing information, which is processed securely by our payment provider. We do not store your credit/debit card details.
4. Website Usage Information: Like most websites, ours may collect technical data such as your IP address to understand how visitors use the site and to improve the user experience.

3. How We Use Your Information

We use your information for the following purposes:

1. To Provide Coaching Services: To schedule sessions, communicate with you, and deliver the coaching you have requested.
2. For Our Coaching Relationship: To maintain a record of our sessions and track your progress.
3. For Billing and Payments: To process payments for our services.
4. To Comply with Legal Obligations: We may be required to process your data to comply with legal or regulatory requirements.

We will only send you marketing information if you have explicitly given us your consent to do so. You can withdraw this consent at any time.

4. Data Storage and Security

We take the security of your data very seriously. Your personal information is stored securely, and we take reasonable steps to protect it from unauthorised access, loss, or misuse. We will only keep your data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Sharing Your Information

We will not share your personal information with any third parties, except in the following circumstances:

1. With Your Consent: If you have given us your express permission to share your information.
2. For Legal Reasons: If we are required to do so by law, or to protect our own legal rights.
3. To Prevent Harm: If we believe there is a risk of harm to you or to others.
4. With Service Providers: We may use trusted third-party services for tasks such as payment processing or appointment scheduling. These providers are carefully chosen and are also bound by data protection laws.

6. Your Data Protection Rights

Under UK data protection law, you have rights including:

1. Your right of access – You have the right to ask us for copies of your personal information.
2. Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
3. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
4. Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
5. Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
6. Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

7. Important Disclaimer: Coaching is Not Therapy

It is important to understand that coaching is not a substitute for professional medical or mental health advice, diagnosis, or treatment. As your coaches, we would not offer medical advice or therapy as it would be a matter of conflict of interest. If you have any concerns about your health, please consult with a qualified healthcare provider.

8. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the contact details above.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

Your Consent

By ticking the boxes below, you confirm that you have read and understood this disclaimer and privacy notice and that you consent to the processing of your personal data as described.

[ ] I have read and understood the above information and I consent to my personal data being processed for the purposes of my coaching relationship.

 [ ] I am happy to receive targeted, occasional marketing information.

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